We tell you exactly what Elev8ed Reach does, what it doesn't do, and what happens if things don't go the way you hoped — including how cancellations and refunds work.
Elev8ed Reach | Elev8ed Media Hub LLC
Effective Date: May 5, 2026 · Last Updated: May 5, 2026
Elev8ed Reach provides tools and automation designed to support customer retention and reactivation for independent restaurants. We do not guarantee any specific business outcome, including but not limited to: increased revenue, improved customer retention rates, higher visit frequency, growth in SMS subscriber count, improved AI citation rates, improved search rankings, or return on investment.
Projections, estimates, and example figures provided during sales or onboarding are illustrative only and based on generalized assumptions. Actual results will vary depending on restaurant type, market conditions, competition, POS data quality, guest behavior, and other factors outside our control. No representation made during the sales process constitutes a guarantee of any outcome.
Under California's False Advertising Law (Cal. Bus. & Prof. Code §17500) and Unfair Competition Law (Cal. Bus. & Prof. Code §17200), all performance representations must be truthful and not misleading. Elev8ed Media Hub LLC makes no performance claims that cannot be substantiated. All projected savings figures shown on our website are based on documented third-party pricing (DoorDash Marketplace commission rates vs. flat-fee delivery costs) and are labeled as projections with stated assumptions. No specific revenue outcome is promised, implied, or guaranteed.
Elev8ed Reach uses artificial intelligence to generate promotional copy, answer pages, performance report narratives, and SMS message drafts. AI-generated content:
Restaurant Clients are responsible for reviewing AI-generated content for accuracy, compliance with applicable law, and appropriateness for their audience before implementation. Elev8ed Media Hub LLC is not liable for any claim arising from AI-generated content that is published or distributed through the Platform.
AI-generated promotional copy distributed to restaurant guests on behalf of Clients must not include drip pricing, undisclosed fees, or misleading price representations in violation of California SB 478 (Cal. Civ. Code §1770(a)(29)), effective July 1, 2024. Restaurant Clients are responsible for ensuring that all promotional offers and pricing communicated through Elev8ed Reach accurately reflect total prices inclusive of any mandatory charges. Elev8ed Media Hub LLC does not review final promotional pricing for SB 478 compliance — that obligation rests with the Client.
Per FTC guidelines on AI-generated endorsements and testimonials, any content that could be interpreted as a consumer endorsement generated or assisted by AI must be disclosed appropriately. Clients using AI-generated review response content are responsible for ensuring their use complies with applicable FTC guidance.
The Platform relies on data pulled from Client's compatible POS system via API. We do not verify, validate, or guarantee the accuracy, completeness, or timeliness of POS data. Errors in POS data — including but not limited to incorrect order records, missing customers, duplicate entries, or inaccurate pricing — may affect the quality of lapsed guest calculations, promotional recommendations, and reports. We are not liable for any business decision made in reliance on POS data processed by the Platform.
Elev8ed Reach integrates with Uber Direct and, when available, DoorDash Drive for delivery dispatch. We do not guarantee delivery timeliness, accuracy, courier availability, delivery area coverage, or outcome of any specific delivery order. Delivery service is subject to Uber Direct's and DoorDash Drive's own terms, availability, and pricing, which are outside our control and subject to change. Elev8ed Media Hub LLC is not a party to any delivery transaction and is not liable for delivery failures, delays, damaged orders, incorrect orders, or customer complaints arising from delivery operations.
Elev8ed Media Hub LLC is a technology platform provider. We are not a party to any transaction between a restaurant Client and their guests, including but not limited to: food orders, payments, delivery, customer service disputes, food safety complaints, allergen incidents, or refunds. All such matters are solely between the restaurant Client and their guests. Elev8ed Media Hub LLC assumes no liability for any guest claim arising from a restaurant's food, service, pricing, or delivery.
The Elev8ed Reach platform is sold exclusively to restaurant owners as a B2B service. The California Consumer Legal Remedies Act (Cal. Civ. Code §1750 et seq.) applies to goods and services sold to consumers for personal, family, or household use. Elev8ed Reach is not sold for consumer use and CLRA protections do not apply to the B2B subscription relationship between Elev8ed Media Hub LLC and restaurant Clients.
Elev8ed Media Hub LLC does not sell, prepare, handle, or distribute food products. California Proposition 65 (Safe Drinking Water and Toxic Enforcement Act) obligations related to food and beverage products are solely the responsibility of restaurant Clients operating within California.
Nothing on the Platform, in our reports, in our promotional content, or in any communication from Elev8ed Media Hub LLC constitutes legal, financial, accounting, tax, or regulatory advice. Revenue projections in monthly reports are data summaries, not financial guidance. We recommend you consult qualified professionals in these fields for advice specific to your business, including advice on food service regulations, employment law, and tax compliance in California.
The Platform integrates with third-party services including your compatible POS system, Uber Direct, Twilio, GoHighLevel, Stripe, Supabase, Google, and others. We are not responsible for the performance, availability, accuracy, security, or policies of any third-party service. Outages, changes, pricing increases, or failures in third-party services may affect Platform functionality. Elev8ed Media Hub LLC does not warrant uninterrupted service and is not liable for interruptions caused by third-party providers.
SMS delivery is dependent on third-party carrier networks and is subject to filtering, delays, or failures beyond our control. Per-message fees may be charged for messages that are filtered or undelivered at the carrier level. We do not guarantee delivery of any individual SMS message. Carrier filtering policies — particularly for promotional content — may cause messages to be blocked or delayed without notice and without refund of the applicable per-message cost.
To the maximum extent permitted by applicable law, in no event will Elev8ed Media Hub LLC, its members, officers, employees, or agents be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages — including lost profits, lost revenue, lost business opportunity, or loss of data — even if advised of the possibility of such damages.
Elev8ed Media Hub LLC's total aggregate liability for any claim arising from or related to the Platform or these terms shall not exceed the total fees paid by the applicable Client to Elev8ed Media Hub LLC in the twelve (12) months immediately preceding the event giving rise to the claim.
California courts may decline to enforce limitation of liability clauses that are found to be unconscionable under Cal. Civ. Code §1670.5, particularly where there is a significant disparity in bargaining power. Elev8ed Reach is sold exclusively to independent restaurant operators as B2B clients — not to individual consumers — and both parties are presumed to have reasonable commercial sophistication. The 12-month fee cap reflects a commercially reasonable allocation of risk between parties of comparable bargaining capacity.
Nothing in this Disclaimer limits any right you may have under California law that cannot be waived by contract, including rights under the California Consumer Protection Framework applicable to B2B relationships, or any claim for fraud, gross negligence, or willful misconduct.
If any provision of this Disclaimer is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable — including under California law — that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions will continue in full force and effect. The invalidity of any provision in one jurisdiction does not affect its validity in any other jurisdiction.
This Disclaimer is governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any dispute arising out of or relating to this Disclaimer shall be subject to the exclusive jurisdiction of the state and federal courts located in California. California residents retain all rights afforded under California law that cannot be displaced by contractual choice of law.
Elev8ed Media Hub LLC
1001 South Main Street, Suite 500
Kalispell, MT 59901
[email protected]
+1 (406) 909-4491
elev8edmediahub.com
Elev8ed Reach | Elev8ed Media Hub LLC
Effective Date: May 5, 2026 · Last Updated: May 5, 2026
The one-time Setup Fee of $1,000.00 is non-refundable under any circumstances. The Setup Fee covers platform configuration, POS integration, Text-to-Join automation setup, Quick Reply configuration and AI training, Structured Schema code injection, A2P 10DLC registration submission, and system build labor — costs that are incurred at the time of signup regardless of how long you remain a subscriber.
Under California's Automatic Renewal Law (Cal. Bus. & Prof. Code §17600 et seq.), businesses that offer automatic renewal or continuous service plans to California consumers must: (a) present the automatic renewal offer terms clearly and conspicuously before the subscription is accepted; (b) obtain affirmative consent to the offer; and (c) provide a cost-effective, timely, and easy-to-use mechanism for cancellation.
Elev8ed Reach is sold exclusively to restaurant owners as a B2B subscription. California courts have not definitively resolved whether ARL applies to B2B agreements. Out of an abundance of caution, Elev8ed Media Hub LLC provides the following ARL-compliant disclosures applicable to all subscribers including California-based restaurant operators:
Your Elev8ed Reach subscription automatically renews each month at the then-current Monthly Retainer rate ($499.00/month at time of signup, subject to increase with 30 days written notice) until you cancel. Your subscription becomes cancellable after the initial 30-day setup period is complete. Cancellation may be completed at any time after the setup period by providing 30 days written notice via Slack or email to [email protected]. Cancellation takes effect at the end of the then-current billing period following receipt of notice.
Elev8ed Reach operates on a month-to-month basis following the completion of the initial 30-day setup period. There is no minimum commitment period beyond the setup phase.
During the 30-day setup period:
Following the setup period, your subscription renews automatically each month at the then-current Monthly Retainer rate. You may cancel at any time with 30 days written notice per Section 5 of this Policy.
Monthly Retainer fees are charged in advance at the beginning of each billing period. If you cancel mid-cycle, no prorated refund is issued for the remaining days in that billing period. Your account and Platform access remain active through the end of the paid billing period.
A2P 10DLC brand registration, campaign registration fees, and monthly campaign maintenance fees are passed through at cost from the carrier ecosystem (via GoHighLevel / Twilio). These fees are non-refundable once submitted, regardless of subscription status. Per-message SMS costs incurred for sent messages — including messages filtered or undelivered at the carrier level — are non-refundable.
After the initial 30-day setup period is complete, you may cancel at any time with 30 days written notice by:
Cancellation requests must come from the account owner (the person who signed the Restaurant Client Agreement). We do not accept cancellation requests from third parties without written authorization. Cancellation takes effect at the end of the current billing period following receipt of the notice. We will confirm receipt within 2 business days.
We reserve the right to increase subscription pricing at any time. We will provide a minimum of thirty (30) days written notice before any price increase takes effect, delivered via Slack or email to the address on file. If you do not cancel before the increase takes effect, you authorize us to charge the new rate on your next renewal date. Cancelling in response to a price increase notice follows the same process in Section 5 — no early termination penalty applies.
Clients who subscribed during the introductory pricing period are grandfathered at their locked rate for the duration of their active, uninterrupted subscription. If a subscription lapses or is reinstated after a payment failure, grandfathered pricing does not apply.
Following the cancellation effective date, the items below describe what you keep and what deactivates. All data exports and final deliverables are provided during the 30-day notice window.
If a scheduled payment fails, you will receive notification via email (Day 1), SMS (Day 3), and Slack (Day 7). If payment is not resolved within fourteen (14) days of the first failed attempt, we reserve the right to suspend Platform services. Fees continue to accrue during any suspension caused by your payment failure. A failed payment does not reduce your obligations under your active subscription.
We reserve the right to issue a full or partial refund at our sole discretion in extraordinary circumstances. Discretionary refunds are not precedent-setting and do not create an obligation to issue refunds in future situations. Requests outside this policy will not be considered.
California Business & Professions Code §17200 (the Unfair Competition Law, "UCL") prohibits unlawful, unfair, or fraudulent business practices. Elev8ed Media Hub LLC's refund and cancellation terms are designed to be clearly disclosed prior to any financial commitment, applied consistently, and commercially reasonable for a B2B subscription service. If you are a California-based restaurant operator and believe a charge was applied in violation of the terms disclosed at signup, please contact us at [email protected] before initiating a dispute. We will investigate and respond within 10 business days.
California residents are not waiving any rights provided under the UCL, the False Advertising Law (Cal. Bus. & Prof. Code §17500), or the CLRA (to the extent applicable) by agreeing to this Policy.
If any provision of this Refund and Cancellation Policy is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable — including under California's Automatic Renewal Law or Unfair Competition Law — that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions will continue in full force and effect.
This Policy is governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any dispute arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the state and federal courts located in California. California residents retain all rights under California law that cannot be displaced by contractual choice of law, including rights under the Automatic Renewal Law and Unfair Competition Law.
Elev8ed Media Hub LLC
1001 South Main Street, Suite 500
Kalispell, MT 59901
[email protected]
+1 (406) 909-4491
elev8edmediahub.com
Cancellations: subject line "Cancellation Request — [Restaurant Name]"
Data exports: subject line "Data Export Request"